1st Financial Training Services, Inc.
 
 

Products: Sales Training

Are your customers getting the most out of their relationship with your financial institution? Make sure your employees are trained to cross-sell, upsell and promote all of your institutions products and services. Below, you'll find a list of all of our sales training-specific courses. For a complete view of all of our excellent training programs, download our catalog.

PROGRAM TITLE
CATALOG #
Banks Should Market "The Neiman-Marcus Way" ST-109
Basic Banking Etiquette PR-109
Basic Types of Brokerage Investments ST-121
Cross Sell Caper: Case of the Missing Opportunities ST-119
Cross Servicing: Making Good Things Happen For Your Customers ST-124
Determining Customers' Needs (Personal Banking Essentials Series) PB-104
I Didn't Sign On to Sell! (4-Part Series) ST-125-128
Key Communication Skills for the New Accounts Person CS-109
Listening for Success ST-114
Marketing with a Smile ST-111
More Basic Banking Etiquette PR-110
Selling in Banks: A Blueprint for Management (I Didn't Sign On to Sell Series) ST-128
Successful Customer Service & Sales (Personal Banking Essentials Series) PB-105
You & Customers (MTT5 Course 10) MTT5-110



Streaming Video e-Learning
1st Financial Training Services offers more than 65 online courses made exclusively for banks and credit unions. Courses range from frontline staff basics to management-level courses featuring award-winning broadcast-quality video content.

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