Modern Teller Training 5 Preview & Information Request

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Click on the tabs below for more information about each of the 10 MTT5 Courses:

Course 1:
Your Role As a Professional Teller

In this course, tellers learn about their role in the bank. They also become familiar with the day-to-day activities that they perform and learn about banking in general.
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Course 2:
Handling Cash

In this course, tellers learn how to obtain and arrange their opening cash supply, how to package currency and coins, how to handle bait money as well as what to do with mutilated currency. They will also learn how to count money using two universal counting systems.
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Course 3:
Your Role As a Professional Teller

Course 3 teaches tellers how to process checking and savings account deposits and withdrawals. In addition, they will learn about the various types of deposits including: cash only, check only, split deposits as well as compound, mixed or combination deposits.
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Course 4:
Making the Check-Cashing Decision

With this course, tellers will discover what the bank’s policies are for cashing checks for customers and non-customers. They also learn what critical information must appear on the face of the check. They will also learn how to examine endorsements and request the proper identification from customers.
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Course 5:
Additional Bank Products & Services

Tellers learn about cashier’s checks, traveler’s checks, money orders, debit cards, credit cards and other convenience services. In addition, they will learn about receiving payments for loans, savings clubs, tax deposit payments and utility payments an more.
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Course 6:
Balancing Out

Tellers learn how to balance their drawers and resolve any out-of-balance situations. This course also teaches them how to balance out using a computer and balancing out manually. Knowing how to manually balance can be helpful in some routine situations as well as in case of emergency—a power outage, computer system problems, etc.
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Course 7:
Forgery & Signature Verification

This course teaches tellers how to identify common techniques used to forge signatures and endorsements—the signs of forgery. They also learn to use signature cards and imaged signatures to help detect forgeries. And, finally, tellers learn what action to take when they suspect forgery.
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Course 8:
Detecting Counterfeits

With this course, tellers learn to distinguish between genuine and counterfeit items. They also learn what to do when they suspect they have received a counterfeit item.
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Course 9:
Preventing Fraud

This course teaches tellers how to recognize cash-related scams aimed specifically at tellers and bank customers and know what to do when they suspect an attempted fraud.
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Course 10:
You & Your Customers

This course teaches tellers to understand their important role in providing excellent customer service and to know the basics of needs-based selling.
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