1st Financial Training Services, Inc.
 
 

Products: Motivation & Performance

Handling emotional customers. Working with others. Ethical behavior. Etiquette. These things are cornerstones to the skills of a professional financial institution employee. Make sure your employees are trained to interact appropriately with everybody. Below, you'll find a list of all of our motivation and performance-specific courses. For a complete view of all of our excellent training programs, download our catalog.

PROGRAM TITLE
CATALOG #
Banker Style: Dress Like a Professional Without Breaking the Bank PR-108
Basic Banking Etiquette PR-109
Basic Banking Products Made Simple OR-109
Communication Skills SM-103
Cross Servicing: Making Good Things Happen For Your Customers ST-124
Dress for Success: Your Personal Business Style PR-111
Everybody's Somebody's Customer CS-114
Exploring the Basics of Banking BAI ES-103
Financial Services: A Value-Added Business OR-108
How to be a 5-Star Professional PR-102
How to Work with Difficult and Diverse People: A Survivor's Guide CS-117
Importance of Account Profitability, The OR-111
Importance of Confidentiality RB-101
In Control: How to Manage the Angry and Emotional Customer CS-120
Matter of Integrity: An Ethics Program for Bankers, A BAI ES-104
More Basic Banking Etiquette PR-110
Sexual Harassment: It's Serious Business SB-117
Understanding Personal & Business Banking Products PB-101
Understanding the Check Clearing Process TT-107
Understanding the Lending Process OR-106
What Do You Do After You Say Hello? CS-113
Workplace Violence: The Calm Before the Storm SB-121



Streaming Video e-Learning
1st Financial Training Services offers more than 65 online courses made exclusively for banks and credit unions. Courses range from frontline staff basics to management-level courses featuring award-winning broadcast-quality video content.

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1515 E. WOODFIELD RD, STE. 345, SCHAUMBURG, IL 60173 | TOLL FREE: (800) 442-8662 | FAX: (847) 969-0521 | EMAIL US