1st Financial Training Services, Inc.
 
 

Products: Management Issues

Managing financial institution employees can be challenging. That's why we've developed lots of training to help you supervise staff, lead your team and make key decisions. Below, you'll find a list of all of our management issue-specific courses. For a complete view of all of our excellent training programs, download our catalog.

PROGRAM TITLE
CATALOG #
Be Prepared to Speak SB-124
Coaching I: Improve Employee Performance Through Coaching SM-114
Coaching II: More Techniques to Improve Employee Performance SM-116
Coaching: The Supervisor's Critical Role in the Training Process TM-111/112
Communication Skills SM-103
Delegating Responsibility SM-108
Determining Customers' Needs PB-104
Executive Briefing on Strategic Security Issues RB-126
Goal Setting SM-106
How to Motivate Your People SM-109
How to Successfully Manage Change SM-115
How to Work with Difficult and Diverse People: A Survivor's Guide CS-117
I Didn't Sign On to Sell! ST-125-128
I Didn't Sign On to Sell! Program 1 ST-125
I Didn't Sign On to Sell! Program 2 ST-126
I Didn't Sign On to Sell! Program 3 ST-127
I Didn't Sign On to Sell! Role-Plays Only ST-129
Incentives: How to Make Them Work For You SM-111
Interviewing Skills SM-112
Management Principles for New Women Managers SM-102
Performance Appraisal SM-110
Problem Focus vs. Outcome Focus SM-107
Selection Interviewing: How to Hire the Right Person for the Job SM-117
Selling in Banks: A Blueprint for Management ST-128
Sexual Harassment: It's Serious Business SB-117
Successful Customer Service & Sales PB-105
Supervisory Training: One of the Gang SM-101
Systematic Approach to Conducting Effective Performance Appraisals, A SM-113
Time Management SM-104
Workplace Violence: The Calm Before the Storm SB-121



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1st Financial Training Services offers more than 65 online courses made exclusively for banks and credit unions. Courses range from frontline staff basics to management-level courses featuring award-winning broadcast-quality video content.

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1515 E. WOODFIELD RD, STE. 345, SCHAUMBURG, IL 60173 | TOLL FREE: (800) 442-8662 | FAX: (847) 969-0521 | EMAIL US