1st Financial Training Services, Inc.
 
 

Products: Customer Service

Banks and credit unions are in a service industry. In such a competitive marketplace, how a financial insitution approaches customer service can make the difference in an insitution that is growing and one that is losing customers. Below, you'll find a list of all of our customer service-specific courses. For a complete view of all of our excellent training programs, download our catalog.

PROGRAM TITLE
CATALOG #
Basic Banking Etiquette PR-109
Cross Servicing: Making Good Things Happen For Your Customers ST-124
Customer Retention & Service Quality CS-103
Customer Service is a Contact Sport CS-118
Customer Service: It's Good Business & It's Everybody's Business CS-104
Determining Customers' Needs PB-104
Everybody's Somebody's Customer CS-114
5-star Service Solutions SB-101
How to Better Serve Your Senior Customer CS-111
How to Handle the Difficult Customer CS-110
I Didn't Sign On to Sell! ST-125-128
I Didn't Sign On to Sell! Program 1 ST-125
I Didn't Sign On to Sell! Program 2 ST-126
I Didn't Sign On to Sell! Program 3 ST-127
I Didn't Sign On to Sell! Role-Plays Only ST-129
In Control: How to Manage the Angry and Emotional Customer CS-120
Key Communication Skills for the New Accounts Person CS-109
Management Perspective on Customer Retention & Service Quality CS-101
More Basic Banking Etiquette PR-110
Selling in Banks: A Blueprint for Management ST-128
Successful Customer Service & Sales PB-105
Teamwork, Pride & Professionalism BD-104
Telephone Receptionist CS-112
Telephone Skills CS-107
What Do You Do After You Say Hello? CS-113
Would You Do Business With You? CS-115
You & Your Customers (MTT5 Course 10) MTT5-110
Your Image is On the Line CS-116



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1st Financial Training Services offers more than 65 online courses made exclusively for banks and credit unions. Courses range from frontline staff basics to management-level courses featuring award-winning broadcast-quality video content.

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