1st Financial Training Services, Inc.
 
 

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With more than 100 award-winning, broadcast-quality programs, 1st Financial Training offers you the most in-depth video catalog in the industry. Click on the tabs below to view a listing of our courses by subject. Click on any of the courses in blue text to get a 30 second preview of the program. To download a PDF version of our catalog, click here.

TELLER TRAINING
PROGRAM TITLE
CATALOG #
Additional Bank Products & Services (MTT5 Course 5) MTT5-105
America's Most Wanted Drug Criminals EC-129
Balancing Out (MTT5 Course 6) MTT5-106
BSA: What Every Employee Must Know EC-137
Banker Style: Dress Like a Professional Without Breaking the Bank PR-108
Basic Banking Etiquette PR-109
Cash-Handling Basics TT-110
Checking & Savings Transactions (MTT5 Course 3) MTT5-103
Confidentiality: Information Protection RB-123
Detecting Counterfeits (MTT5 Course 8) MTT5-108
Dress For Success: Your Personal Business Style PR-111
Exploring the Basics of Banking BAI ES-103
Forgery & Signature Verification (MTT5 Course 7) MTT5-107
Fraud: All the Basics (Security Series) RB-122
Handling Cash (MTT5 Course 2) MTT5-102
How to Identify Suspicious Activities and Transactions EC-126R
Making the Check-Cashing Decision (MTT5 Course 4) MTT5-104
Matter of Integrity: An Ethics Program for Bankers, A BAI ES-104
Modern Teller Training 5 (10-Part Series) MTT5-100
Money Facts & Features TT-111R
More Basic Banking Etiquette PR-110
MTT5 Certification Tests, Set of 10 WB-MTT5-T
MTT5 Workbook Set Only WB MTT5
Negotiable Instruments & Endorsements (2 Parts) TT-103A/B
Overview of Key Deposit Regs EC-130R
Preventing Fraud (MTT5 Course 9) MTT5-109
Preventing New Account Fraud: Customer Identification & Verification PB-103
Rip-Offs: Preventing Cash-Bashed Scams RB-124
Understanding Personal & Business Banking Products PB-101
Understanding the Check Clearing Process TT-107
Unmasking the Forger DL-101
What is Check Kiting? TT-105R
You & Your Customers (MTT5 Unit 10) MTT5-110
Your Role as a Professional Teller (MTT5 Course 1) MTT5-101
COMPLIANCE
PROGRAM TITLE
CATALOG #
America's Most Wanted Drug Criminals EC-129
Americans with Disabilities Act: Customer Courtesies EC-119
BSA: What Every Employee Must Know EC-137
Basic Types of Brokerage Investments ST-121
Confidentiality: Information Protection RB-123
CRA: Making a Difference in the Community EC-125
Credit: It's in Your Control CL-107
Executive Briefing on Strategic Security Issues RB-126
Fair Credit Reporting Act EC-133
Fair Lending: For All Employees EC-122
Fair Lending: You Make the Difference EC-135
Federal Financial Privacy Issues (3-Part Series) EC-132-134
Gramm-Leach-Bliley Act EC-132
How to Identify Suspicious Activities and Transactions EC-126R
Legal & Compliance Aspects of Deposit Accounts PB-102
Opening New Accounts: Compliance & Legal Responsibilities for Commercial Accounts SB-103B
Opening New Accounts: Compliance & Legal Responsibilities for Retail Accounts SB-103A
Overview of Key Deposit Regs EC-130R
Overview of Key Lending Regs EC-128R
Reg CC: An Overview for All Employees EC-138
Reg E: EFT Essentials for All Employees EC-139
Residential Mortgage Lending Series (3 Parts) CL-110-112
Residential Mortgage Lending Part 1: Definitions, Loan Types & Lenders CL-110
Residential Mortgage Lending Part 2: Application through Decision-Making CL-111
Residential Mortgage Lending Part 3: Closing, Servicing & Secondary Market CL-112
RESPA: Real Estate Settlement Procedures Act EC-131
Right to Financial Privacy Act (Federal Financial Privacy Issues Series) EC-134
LENDING, CREDIT & NEW BUSINESS
PROGRAM TITLE
CATALOG #
Confidentiality: Information Protection (Security Series) RB-123
CRA: Making a Difference in the Community EC-125
CRA: What Every Employee Needs to Know EC-117
Credit: It's in Your Control CL-107
Fair Lending: For All Employees EC-122
Fair Lending: You Make the Difference EC-135
5 Basic Sales Steps for Calling Officers (7-Part Series) BD-108A/G
How to Reduce Loan Documentation Risk EC-111
Overview of Key Lending Regs EC-128R
Real Selling (5-Part Series) SB-106
Residential Mortgage Lending Series (3 Parts) CL-110-112
Residential Mortgage Lending Part 1: Definitions, Loan Types & Lenders CL-110
Residential Mortgage Lending Part 2: Application through Decision-Making CL-111
Residential Mortgage Lending Part 3: Closing, Servicing & Secondary Market CL-112
RESPA: Real Estate Settlement Procedures Act EC-131
Understanding Personal & Business Banking Products (Personal Banking Essentials Series) PB-101
SECURITY TRAINING
PROGRAM TITLE
CATALOG #
ATM Security...The Critical Moment SB-118
Bank Robbery Kits WB ES-5
Confidentiality: Information Protection RB-123
Crisis Response Kits WB ES-6
Emergencies: Preparing for the Unpredictable RB-128
Executive Briefing on Strategic Security Issues RB-126
Extortion RB-103
Fraud: All the Basics RB-122
How to Identify Suspicious Activities and Transactions EC-126R
Payment on Demand BAI BST-105
Preventing New Account Fraud: Customer Identification & Verification PB-103
Rip-Off BAI BST-104
Rip-Offs: Preventing Cash-Bashed Scams RB-124
Robbery: Are You Ready? RB-121
Robbery: Teller & Management Procedures RB-102
Robbery: What Every Employee Must Know RB-127
Safe Deposit Security SB-119
Security: Protection & Prevention RB-107
Silent Alarm Response SB-120
Surprise Package BAI BST-106
Unmasking the Forger DL-101
PERSONAL BANKING ESSENTIALS
PROGRAM TITLE
CATALOG #
Basic Banking Etiquette PR-109
Cross Servicing: Making Good Things Happen For Your Customers ST-124
Customer Retention & Service Quality CS-103
Customer Service is a Contact Sport CS-118
Customer Service: It's Good Business & It's Everybody's Business CS-104
Determining Customers' Needs PB-104
Everybody's Somebody's Customer CS-114
5-star Service Solutions SB-101
How to Better Serve Your Senior Customer CS-111
How to Handle the Difficult Customer CS-110
I Didn't Sign On to Sell! (4-part Series) ST-125-128
I Didn't Sign On to Sell! Program 1 ST-125
I Didn't Sign On to Sell! Program 2 ST-126
I Didn't Sign On to Sell! Program 3 ST-127
I Didn't Sign On to Sell! Role-Plays Only ST-129
In Control: How to Manage the Angry and Emotional Customer CS-120
Key Communication Skills for the New Accounts Person CS-109
Management Perspective on Customer Retention & Service Quality CS-101
More Basic Banking Etiquette PR-110
Selling in Banks: A Blueprint for Management ST-128
Successful Customer Service & Sales PB-105
Teamwork, Pride & Professionalism BD-104
Telephone Skills CS-107
What Do You Do After You Say Hello? CS-113
Would You Do Business With You? CS-115
You & Your Customers (MTT5 Course 10) MTT5-110
Your Image is On the Line CS-116
CUSTOMER SERVICE
PROGRAM TITLE
CATALOG #
Basic Banking Etiquette PR-109
Cross Servicing: Making Good Things Happen For Your Customers ST-124
Customer Retention & Service Quality CS-103
Customer Service is a Contact Sport CS-118
Customer Service: It's Good Business & It's Everybody's Business CS-104
Determining Customers' Needs PB-104
Everybody's Somebody's Customer CS-114
5-star Service Solutions SB-101
How to Better Serve Your Senior Customer CS-111
How to Handle the Difficult Customer CS-110
I Didn't Sign On to Sell! (4-part Series) ST-125-128
I Didn't Sign On to Sell! Program 1 ST-125
I Didn't Sign On to Sell! Program 2 ST-126
I Didn't Sign On to Sell! Program 3 ST-127
I Didn't Sign On to Sell! Role-Plays Only ST-129
In Control: How to Manage the Angry and Emotional Customer CS-120
Key Communication Skills for the New Accounts Person CS-109
Management Perspective on Customer Retention & Service Quality CS-101
More Basic Banking Etiquette PR-110
Selling in Banks: A Blueprint for Management ST-128
Successful Customer Service & Sales PB-105
Teamwork, Pride & Professionalism BD-104
Telephone Skills CS-107
What Do You Do After You Say Hello? CS-113
Would You Do Business With You? CS-115
You & Your Customers (MTT5 Course 10) MTT5-110
Your Image is On the Line CS-116
SALES TRAINING
PROGRAM TITLE
CATALOG #
Banks Should Market "The Neiman-Marcus Way" ST-109
Basic Banking Etiquette PR-109
Basic Types of Brokerage Investments ST-121
Cross Sell Caper: Case of the Missing Opportunities ST-119
Cross Servicing: Making Good Things Happen For Your Customers ST-124
Determining Customers' Needs PB-104
I Didn't Sign On to Sell! (4-Part Series) ST-125-128
Key Communication Skills for the New Accounts Person CS-109
Listening for Success ST-114
Marketing with a Smile ST-111
More Basic Banking Etiquette PR-110
Selling in Banks: A Blueprint for Management ST-128
Successful Customer Service & Sales PB-105
You & Customers (MTT5 Course 10) MTT5-110
ESSENTIALS OF PROFESSIONALISM
PROGRAM TITLE
CATALOG #
Additional Bank Products & Services (MTT5 Course 5) MTT5-105
Balancing Out (MTT5 Course 6) MTT5-106
Banker Style: Dress Like a Professional Without Breaking the Bank PR-108
Basic Banking Etiquette PR-109
Basic Banking Products Made Simple OR-109
Checking & Savings Transactions (MTT5 Course 3) MTT5-103
Cross Servicing: Making Good Things Happen For Your Customers ST-124
Detecting Counterfeits (MTT5 Course 8) MTT5-108
Dress for Success: Your Personal Business Style PR-111
Everybody's Somebody's Customer CS-114
Exploring the Basics of Banking BAI ES-103
Financial Services: A Value-Added Business OR-108
Forgery & Signature Verification (MTT5 Course 7) MTT5-107
Handling Cash (MTT5 Course 2) MTT5-102
How to Work with Difficult and Diverse People: A Survivor's Guide CS-117
Importance of Account Profitability, The OR-111
In Control: How to Manage the Angry and Emotional Customer CS-120
Making the Check-Cashing Decision (MTT5 Course 4) MTT5-104
Matter of Integrity: An Ethics Program for Bankers, A BAI ES-104
More Basic Banking Etiquette PR-109
Preventing Fraud (MTT5 Course 9) MTT5-109
Sexual Harassment: It's Serious Business SB-117
Understanding Personal & Business Banking Products PB-101
Understanding the Check Clearing Process TT-107
Understanding the Lending Process OR-106
What Do You Do After You Say Hello? CS-113
Workplace Violence: The Calm Before the Storm SB-121
You & Your Customers (MTT5 Unit 10) MTT5-110
Your Role as a Professional Teller (MTT5 Course 1) MTT5-101
MOTIVATION & PERFORMANCE
PROGRAM TITLE
CATALOG #
Banker Style: Dress Like a Professional Without Breaking the Bank PR-108
Basic Banking Etiquette PR-109
Basic Banking Products Made Simple OR-109
Communication Skills SM-103
Cross Servicing: Making Good Things Happen For Your Customers ST-124
Dress for Success: Your Personal Business Style PR-111
Everybody's Somebody's Customer CS-114
Financial Services: A Value-Added Business OR-108
How to be a 5-Star Professional PR-102
How to Work with Difficult and Diverse People: A Survivor's Guide CS-117
Importance of Account Profitability, The OR-111
Importance of Confidentiality RB-101
In Control: How to Manage the Angry and Emotional Customer CS-120
Matter of Integrity: An Ethics Program for Bankers, A BAI ES-104
More Basic Banking Etiquette PR-110
Sexual Harassment: It's Serious Business SB-117
Understanding Personal & Business Banking Products (Personal Banking Essentials Series) PB-101
Understanding the Check Clearing Process TT-107
Understanding the Lending Process OR-106
What Do You Do After You Say Hello? CS-113
Workplace Violence: The Calm Before the Storm SB-121
MANAGEMENT ISSUES
PROGRAM TITLE
CATALOG #
Be Prepared to Speak SB-124
Coaching I: Improve Employee Performance Through Coaching SM-114
Coaching II: More Techniques to Improve Employee Performance SM-116
Coaching: The Supervisor's Critical Role in the Training Process TM-111/112
Communication Skills SM-103
Delegating Responsibility SM-108
Determining Customers' Needs PB-104
Executive Briefing on Strategic Security Issues RB-126
Goal Setting SM-106
How to Motivate Your People SM-109
How to Successfully Manage Change SM-115
How to Work with Difficult and Diverse People: A Survivor's Guide CS-117
I Didn't Sign On to Sell! (4-part Series) ST-125-128
I Didn't Sign On to Sell! Program 1 ST-125
I Didn't Sign On to Sell! Program 2 ST-126
I Didn't Sign On to Sell! Program 3 ST-127
I Didn't Sign On to Sell! Role-Plays Only ST-129
Incentives: How to Make Them Work For You SM-111
Interviewing Skills SM-112
Management Principles for New Women Managers SM-102
Performance Appraisal SM-110
Problem Focus vs. Outcome Focus SM-107
Selection Interviewing: How to Hire the Right Person for the Job SM-117
Selling in Banks: A Blueprint for Management ST-128
Sexual Harassment: It's Serious Business SB-117
Successful Customer Service & Sales PB-105
Supervisory Training: One of the Gang SM-101
Systematic Approach to Conducting Effective Performance Appraisals, A SM-113
Time Management SM-104
Workplace Violence: The Calm Before the Storm SB-121
TRAINING MANAGEMENT TOPICS
PROGRAM TITLE
CATALOG #
Coaching: The Supervisor's Critical Role in the Training Process TM-111/112
Conducting Effective Role Plays TM-106
Eight Roles of the Training Manager TM-116
5 Creative Training Techniques TM-109
4 Tips to Improve your Presentation Skills TM-110
How to Make Time For Training TM-113
How to Promote Training in Your Institution TM-102
How to Track Training Results TM-105
Incorporating the Corporate Culture In Training TM-115
Professionalism in Training TM-104
10 Training Energizers You Can Bank On TM-108
3-Step Formula for Training Design TM-117
Training Manager: You are the Ultimate Coach TM-114
Ways to Enhance Adult Learning TM-107





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