1st Financial Training Services, Inc.
 
 

Products: Personal Banking Essentials

Personal Bankers must know all of the customer service skills of an employee who interacts with customers, but also must know about the compliance regulations for handling new business. Below, you'll find a list of all of our personal banking essentials-specific courses. For a complete view of all of our excellent training programs, download our catalog.

PROGRAM TITLE
CATALOG #
Fraud: All the Basics RB-122
Successful Customer Service & Sales PB-105
Determining Customers’ Needs PB-104
Rip-Offs: Preventing Cash-Based Scams RB-124
Confidentiality: Information Protection RB-123
In Control: How to Manage the Angry & Emotional Customer  CS-120
Legal & Compliance Aspects of Deposit Accounts PB-102
I Didn’t Sign On to Sell! Series ST-125-128
How to Identify Suspicious Activities & Transactions  EC-126
Overview of Key Deposit Regs EC-130
Robbery: Are You Ready? RB-121
Overview of Key Lending Regs EC-128
Security: Protection & Prevention RB-107
Understanding Personal & Business Banking Products PB-101
Preventing New Account Fraud: Customer Identification & Verification  PB-103
Close Up on Fraud BST-103
Importance of Confidentiality RB-101
A Matter of Integrity: An Ethics Program for Bankers ES-104
Opening New Accounts: Compliance & Legal Responsibilities for Retail Accounts SB-103A
Opening New Accounts: Compliance & Legal Responsibilities for Commercial Accounts SB-103B
What is Check Kiting? TT-105
Key Communication Skills for the New Accounts Person CS-109



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1st Financial Training Services offers more than 65 online courses made exclusively for banks and credit unions. Courses range from frontline staff basics to management-level courses featuring award-winning broadcast-quality video content.

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1515 E. WOODFIELD RD, STE. 345, SCHAUMBURG, IL 60173 | TOLL FREE: (800) 442-8662 | FAX: (847) 969-0521 | EMAIL US