Request More Information

Want more information? Use the form below or call us at 800.442.8662.

Which course are you interested in?

Name:

Title:

Institution:

Address:

City, State, Zip:

E-mail:

Phone:

Comments:


Sign me up for your quarterly e-newsletter.

Screening Room

MTT5 Preview:
An Introduction to MTT5



This preview introduces you to the 5th edition of the industry's most popular teller training system, Modern Teller Training 5. You'll learn why thousands of financial institutions across the nation have been trained with this comprehensive, 10-course system.
Download Preview

 

  

MTT5 Preview:
Course 4: Making the
Check-Cashing Decision



This course trains your tellers to understand the many factors that go into making a check-cashing decision. This clip shows one of many interactive role-play exercises included in MTT5.
Download Preview

MTT5 Preview:
Course 7: Forgery &
Signature Verification



This course trains your tellers how to spot the 8 signs of forgery, understand the 5 techniques that are used to forge documents and know the actions to take when verifying signatures.
Download Preview

 

 

  

MTT5 Preview:
Course 8: Detecting Counterfeits



 New technology now makes it easier than before to create counterfeit currency and other negotiable instruments. With this course, your tellers learn how to recognize the different types of currency in circulation, including the recently released new $5 bill. They'll also learn how to spot counterfeits and what to do and say in a potential counterfeit situation.
Download Preview

 

 

MTT5 Preview:
Course 9: Preventing Fraud



In this course, your tellers learn how to identify common types of fraudsters & fraud, including elder abuse.
Download Preview

 

 

  

MTT5 Preview:
Course 10: You & Your Customers



In the competitive financial services industry, customer service is more important than ever. With this course, your tellers learn how to provide excellent customer service, effectively spot opportunities to cross-sell as well as handle difficult situations.
Download Preview

 

 

BSA: What Every Employee Must Know

Understanding the Bank Secrecy Act is vital for all employees. This clip shows the basics of BSA—including its purpose and objectives, one example of a suspicious activity, and the minimum requirements for a CIP.
Download Preview

 

 

  

Reg CC: An Overview for All Employees

Money is the currency of our lives, and when we're denied access to it, it's a problem to say the least.
In this clip, two different customers have questions about funds availability. You'll also learn about using the MICR line to distinguish between local and non-local checks.
Download Preview

 

 



Reg E: EFT Essentials for All Employees

With ATMs, direct deposit and autopay increasing in popularity, your employees need to know about Reg E: The Electronic Fund Transfer Act. This clip explains which transactions are covered by this important regulation.
Download Preview

  



Dress for Success:
Your Personal Business Style

In this clip, you'll see how important wardrobe essentials can reinforce your image as a capable, polished professional. If your visual message is positive, people will associate you with other positive attributes, like smart, trustworthy, competent & successful. Use this wardrobe-building system to make a good impression.
Download Preview



Rip-Offs: Preventing Cash-Based Scams

The Bank Examiner Scam takes advantage of the victim's respect for authority & desire to be a good citizen. Watch the scam in progress & find out which tellers the con artist targets.
Download Preview

  

BSA Today - Updated in 2005

How well do you know your customers? View this clip to see the Case of the Beauty Boutique—an actual money laundering scheme in action.
Download Preview




How to Identify Suspicious Activities & Transactions

See another money-laundering operation. This popular course was updated in 2005 to reflect the most current BSA rules regarding suspicious activities & transactions.
Download Preview

  

 


Understanding Personal
& Business Banking Products

When employees know better, they do better. Empower your staff with product knowledge & they will reward you with increased customers & accounts. This clip sets up our popular Personal Banking Essentials series.
Download Preview



Basic Banking Etiquette

This light-hearted clip highlights one key facet of banking etiquette: public contact courtesies.
Download Preview

  


Preventing New Account Fraud:
Customer Identification & Verification

Customer or con artist? You be the judge.
Download Preview

 

 

Outtakes

Many of our DVD programs include bloopers, accessible from the main menu. Enjoy a few of the laughs:


"It's a classic, alright."
Download Preview


"...better than a toaster."
Download Preview


"...and the interest compounds hourly."
Download Preview


"Hello Ms. Transaction, I'm Mr. Debit."
Download Preview

For more information about any of the programs shown here, please use our feedback form.
1stfinancialtraining.com | Copyright 2008 1st Financial Training Services | Feedback