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Made exclusively for financial institutions, our Award-winning video training programs focus on the following subjects: Teller Training Get a free catalog today. |
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| MTT5 Preview: An Introduction to MTT5 | |
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This preview introduces you to the 5th edition of the industry's most popular teller training system, Modern Teller Training 5. You'll learn why thousands of financial institutions across the nation have been trained with this comprehensive, 10-course system. >> Watch Now |
| MTT5 Course 4: Making the Check-Cashing Decision | |
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This course trains your tellers to understand the many factors that go into making a check-cashing decision. This clip shows one of many interactive role-play exercises included in MTT5. >> Watch Now |
| MTT5 Course 7: Forgery & Signature Verification | |
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This course trains your tellers how to spot the 8 signs of forgery, understand the 5 techniques that are used to forge documents and know the actions to take when verifying signatures. >> Watch Now |
| MTT5 Course 8: Detecting Counterfeits | |
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New technology now makes it easier than before to create counterfeit currency and other negotiable instruments. With this course, your tellers learn how to recognize the different types of currency in circulation, including the recently released new $5 bill. They'll also learn how to spot counterfeits and what to do and say in a potential counterfeit situation. >> Watch Now |
| MTT5 Course 9: Preventing Fraud | |
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In this course, your tellers learn how to identify common types of fraudsters & fraud, including elder abuse. >> Watch Now |
| MTT5 Course 10: You & Your Customers | |
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In the competitive financial services industry, customer service is more important than ever. With this course, your tellers learn how to provide excellent customer service, effectively spot opportunities to cross-sell as well as handle difficult situations. >> Watch Now |
| BSA: What Every Employee Must Know | |
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Understanding the Bank Secrecy Act is vital for all employees. This clip shows the basics of BSA—including its purpose and objectives, one example of a suspicious activity, and the minimum requirements for a CIP. >> Watch Now |
| Reg CC: An Overview for All Employees | |
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Money is the currency of our lives, and when we're denied access to it, it's a problem to say the least. In this clip, two different customers have questions about funds availability. You'll also learn about using the MICR line to distinguish between local and non-local checks. >> Watch Now |
| Reg E: EFT Essentials for All Employees | |
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With ATMs, direct deposit and autopay increasing in popularity, your employees need to know about Reg E: The Electronic Fund Transfer Act. This clip explains which transactions are covered by this important regulation. >> Watch Now |
| Dress for Success: Your Personal Business Style | |
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In this clip, you'll see how important wardrobe essentials can reinforce your image as a capable, polished professional. If your visual message is positive, people will associate you with other positive attributes, like smart, trustworthy, competent & successful. Use this wardrobe-building system to make a good impression. >> Watch Now |
| Rip-Offs: Preventing Cash-Based Scams | |
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The Bank Examiner Scam takes advantage of the victim's respect for authority & desire to be a good citizen. Watch the scam in progress & find out which tellers the con artist targets. >> Watch Now |
| BSA Today | |
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How well do you know your customers? View this clip to see the Case of the Beauty Boutique—an actual money laundering scheme in action. >> Watch Now |
| How to Identify Suspicious Activities & Transactions | |
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See another money-laundering operation. This popular course reflects the most current BSA rules regarding suspicious activities & transactions. >> Watch Now |
| Understanding Personal & Business Banking Products | |
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When employees know better, they do better. Empower your staff with product knowledge & they will reward you with increased customers & accounts. This clip sets up our popular Personal Banking Essentials series. >> Watch Now |
| Basic Banking Etiquette | |
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This light-hearted clip highlights one key facet of banking etiquette: public contact courtesies. >> Watch Now |
| Preventing New Account Fraud: Customer Identification & Verification | |
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Customer or con artist? You be the judge. >> Watch Now |
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