Suggested Reading

The Right Words at the Right Time


by Marlo Thomas and Friends

This is a collection of essays written by Marlo Thomas and ton of other celebrities, including Jennifer Aniston, Jay Leno, Martha Stewert, Oprah Winfrey and Ralph Lauren. It was a New York Times bestseller, and all the proceeds are being donated to St. Jude's Children's Research Hospital. The stories are all inspirational anecdotes about a piece of advice that changed the author's life. Since most of the stories are only 2 or 3 pages long, this is a great, inspiring book to pick up when you only have a couple of minutes.
Buy it!

Carolyn 101: Business Lessons from The Apprentice's Straight Shooter


by Carolyn Kepcher

I hate to admit it, but I love reality TV. Carolyn is probably my all-time favorite reality-tv personality, and her book didn't disappoint. Not only is she a successful businesswoman, but she's also a successful wife and mother. In her book, she gives advice about things like how to ask for a raise, how to ace an interview and how to balance work and family.
Buy it!

Success Through a Positive Mental Attitude


by Napoleon Hill and W. Clement Stone

This is a favorite of 1st Financial Training Service's President. She's such a fan of the book that she bought a copy for everyone in the company. Napoleon Hill and W. Clement Stone are both pioneers in the field of self-help books. This is a classic, must-read. "The world-famous book that could be worth millions to you!"
Buy it!

More Recommended Reading

 

 

The Training Room

Training news, tips and ideas for financial institutions from 1st Financial Training Services.

Wednesday, October 04, 2006

Top 5 Most Requested Videos

Did you ever wonder which videos other trainers are requesting? Here's a list of our top 5 videos from last quarter.

1. BSA Today
2. Confidentiality: Information Protection
3. How to Identify Suspicious Activities & Transactions
4. Reg CC: Update for Frontline Employees
5. Fair Lending: For All Employees

Wednesday, September 27, 2006

Training Tips: How much do you know about the BSA?

Does your BSA expertise go beyond just the basics? Take this 1-minute, 5 minute quiz to find out. (Quiz opens in a new window.)

Previous quiz: What training style are you?

Wednesday, September 20, 2006

Training Tips: Session Starter Riddles

Tuesday, September 12, 2006

Training Tips: And the Award Goes To...

Everyone loves to be recognized, so why not have your own awards presentation? If you have time, let participants vote for the winners. If your time is more limited, you can award the prizes. A few example award categories are:
  • Best morale booster
  • Best team player
  • Best listener
  • Most improved
  • Best sense of humor
  • Best internal customer service
  • Product knowledge expert
Each award can have multiple winners. Click here to download a blank award certificate that you can print and fill in.

Tuesday, September 05, 2006

Training Tips: Team Builder: Puzzle Pieces

Before the session, cut a piece of flip-chart paper into a blank puzzle with enough pieces so that each participant gets one. Give each participant a puzzle piece & have them write their names & one thing that they can contribute to the team on it. When everyone is done, assemble the puzzle as a group. A motivational game that demonstrates that each person is an important part of the team.  

 

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