Products: Essentials of Professionalism
Handling emotional customers. Working with others. Ethical behavior. Etiquette. These things are cornerstones to the skills of a professional financial institution employee. Make sure your employees are trained to interact appropriately with everybody. Below, you'll find a list of all of our essentials of professionalism-specific courses. For a complete view of all of our excellent training programs, download our catalog.
PROGRAM TITLE |
CATALOG # |
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| Additional Bank Products & Services (MTT5 Course 5) | MTT5-105 |
| Balancing Out (MTT5 Course 6) | MTT5-106 |
| Banker Style: Dress Like a Professional Without Breaking the Bank | PR-108 |
| Basic Banking Etiquette | PR-109 |
| Basic Banking Products Made Simple | OR-109 |
| Checking & Savings Transactions (MTT5 Course 3) | MTT5-103 |
| Cross Servicing: Making Good Things Happen For Your Customers | ST-124 |
| Detecting Counterfeits (MTT5 Course 8) | MTT5-108 |
| Dress for Success: Your Personal Business Style | PR-111 |
| Everybody's Somebody's Customer | CS-114 |
| Exploring the Basics of Banking | BAI ES-103 |
| Financial Services: A Value-Added Business | OR-108 |
| Forgery & Signature Verification (MTT5 Course 7) | MTT5-107 |
| Handling Cash (MTT5 Course 2) | MTT5-102 |
| How to be a 5-Star Professional | PR-102 |
| How to Work with Difficult and Diverse People: A Survivor's Guide | CS-117 |
| Importance of Account Profitability, The | OR-111 |
| Importance of Confidentiality | RB-101 |
| In Control: How to Manage the Angry and Emotional Customer | CS-120 |
| Making the Check-Cashing Decision (MTT5 Course 4) | MTT5-104 |
| Matter of Integrity: An Ethics Program for Bankers, A | BAI ES-104 |
| More Basic Banking Etiquette | PR-109 |
| Preventing Fraud (MTT5 Course 9) | MTT5-109 |
| Sexual Harassment: It's Serious Business | SB-117 |
| Understanding Personal & Business Banking Products | PB-101 |
| Understanding the Check Clearing Process | TT-107 |
| Understanding the Lending Process | OR-106 |
| What Do You Do After You Say Hello? | CS-113 |
| Workplace Violence: The Calm Before the Storm | SB-121 |
| You & Your Customers (MTT5 Unit 10) | MTT5-110 |
| Your Role as a Professional Teller (MTT5 Course 1) | MTT5-101 |
Streaming Video e-Learning and Online LMS Training
With Digital University as an online education partner, 1st Financial Training Services offers more than 200 online courses made exclusively for banks and credit unions. Courses range from frontline staff basics to management-level courses. Choose from text-based courses, interactive streaming video courses or get both. It's the most comprehensive, best priced bank and credit union online training in the industry!
Learn more about Streaming Video e-Learning
Learn more about Digital University Text-Based Training
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- Teller Training
- Compliance
- Lending, Credit & New Business
- Security Training
- Personal Banking Essentials
- Customer Service
- Sales Training
- Essentials of Professionalism
- Motivation & Performance
- Management Issues
- Training Management Topics
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COPYRIGHT 2011 | 1ST FINANCIAL TRAINING SERVICES
1515 E. WOODFIELD RD, STE. 345, SCHAUMBURG, IL 60173 | TOLL FREE: (800) 442-8662 | FAX: (847) 969-0521 | EMAIL US