Course Overview
In this course, tellers learn about their role in the bank. They also become familiar with the day-to-day activities that they perform.

Learning Objectives
To understand the role tellers play as it relates to the bank, its customers and the teller coworkers. After completing this course, tellers will:

• Know the day-to-day responsibilities of a teller.
• Understand the importance of customers to the bank.
• Understand essential customer relations responsibilities.
• Know the key departments that comprise a bank and how the employees in those departments work together with tellers.
• Understand the role the supervisor plays in helping tellers become a member of the bank’s team as well as helping them on a day-to-day basis.
• Recognize the different types of electronic services offered by banks.
  Know the importance of regulations that affect customers, tellers and the bank.