Course Overview
Tellers discover what the bank’s policies are for cashing checks for customers and non-customers. They also learn what critical information must appear on the face of the check. Tellers also learn how to examine endorsements and request the proper identification from customers.

Learning Objectives
To know how to confirm information on a check in order to make an accurate check-cashing decision. After completing this course, tellers will know how to:

• Examine the face of the check for certain required information.
• Meet the bank’s legal and policy requirements to cash checks for customers and non-customers.
• Examine endorsements to determine if they meet endorsement rules and policies.
• Request appropriate identification from the presenter and evaluate it to ensure it meets bank criteria.
• Investigate the account on which the check is drawn, making sure it passes specific tests.
• Incorporate their knowledge of compliance regulations as they make check-cashing decisions.