Products: Customer Service
Banks and credit unions are in a service industry. In such a competitive marketplace, how a financial insitution approaches customer service can make the difference in an insitution that is growing and one that is losing customers. Below, you'll find a list of all of our customer service-specific courses. For a complete view of all of our excellent training programs, download our catalog.
PROGRAM TITLE |
CATALOG # |
|---|---|
| Basic Banking Etiquette | PR-109 |
| Cross Servicing: Making Good Things Happen For Your Customers | ST-124 |
| Customer Retention & Service Quality | CS-103 |
| Customer Service is a Contact Sport | CS-118 |
| Customer Service: It's Good Business & It's Everybody's Business | CS-104 |
| Determining Customers' Needs | PB-104 |
| Everybody's Somebody's Customer | CS-114 |
| 5-star Service Solutions | SB-101 |
| How to Better Serve Your Senior Customer | CS-111 |
| How to Handle the Difficult Customer | CS-110 |
| I Didn't Sign On to Sell! | ST-125-128 |
| I Didn't Sign On to Sell! Program 1 | ST-125 |
| I Didn't Sign On to Sell! Program 2 | ST-126 |
| I Didn't Sign On to Sell! Program 3 | ST-127 |
| I Didn't Sign On to Sell! Role-Plays Only | ST-129 |
| In Control: How to Manage the Angry and Emotional Customer | CS-120 |
| Key Communication Skills for the New Accounts Person | CS-109 |
| Management Perspective on Customer Retention & Service Quality | CS-101 |
| More Basic Banking Etiquette | PR-110 |
| Selling in Banks: A Blueprint for Management | ST-128 |
| Successful Customer Service & Sales | PB-105 |
| Teamwork, Pride & Professionalism | BD-104 |
| Telephone Receptionist | CS-112 |
| Telephone Skills | CS-107 |
| What Do You Do After You Say Hello? | CS-113 |
| Would You Do Business With You? | CS-115 |
| You & Your Customers (MTT5 Course 10) | MTT5-110 |
| Your Image is On the Line | CS-116 |
Streaming Video e-Learning and Online LMS Training
With Digital University as an online education partner, 1st Financial Training Services offers more than 200 online courses made exclusively for banks and credit unions. Courses range from frontline staff basics to management-level courses. Choose from text-based courses, interactive streaming video courses or get both. It's the most comprehensive, best priced bank and credit union online training in the industry!
Learn more about Streaming Video e-Learning
Learn more about Digital University Text-Based Training
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- Teller Training
- Compliance
- Lending, Credit & New Business
- Security Training
- Personal Banking Essentials
- Customer Service
- Sales Training
- Essentials of Professionalism
- Motivation & Performance
- Management Issues
- Training Management Topics
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COPYRIGHT 2012 | 1ST FINANCIAL TRAINING SERVICES
1515 E. WOODFIELD RD, STE. 345, SCHAUMBURG, IL 60173 | TOLL FREE: (800) 442-8662 | FAX: (847) 969-0521 | EMAIL US