Training Products
1st Financial Training Services offers Streaming Video e-Learning, DVD/VHS Video and print training solutions for banks and credit unions that want a professional, accurate, regulation compliant and courteous frontline staff. Our award-winning video training is professionally produced, broadcast-quality programming.
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Streaming Video e-Learning and Online LMS Training
With Digital University as an online education partner, 1st Financial Training Services offers more than 200 online courses made exclusively for banks and credit unions. Courses range from frontline staff basics to management-level courses. Choose from text-based courses, interactive streaming video courses or get both. It's the most comprehensive, best priced bank and credit union online training in the industry!
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Full Alphabetical Listing of Courses
Below is a full alphabetical listing of all of our training videos and products. To watch a 30-second preview clip of the videos, click on the titles in blue.
A B C D E F G H I K L M N O P R S T U W Y
PROGRAM TITLE |
CATALOG # |
|---|---|
| Back to Top | |
| Additional Bank Products & Services (MTT5 Course 5) | MTT5-105 |
| America's Most Wanted Drug Criminals | EC-129 |
| Americans with Disabilities Act: Customer Courtesies | EC-119 |
| ATM Security...The Critical Moment | SB-118 |
| Back to Top | |
| Balancing Out (MTT5 Course 6) | MTT5-106 |
| Bank Robbery Kits | WB ES-5 |
| BSA Today (2 Parts) | EC-136 |
| BSA: What Every Employee Must Know | EC-137 |
| Bank Security Today 2 Series (6 Parts) | BAI BST-100 |
| Bank Security Today 2 Workbooks (Set of 6) | WB BST |
| Bank Security: Kidnap/Extortion Call | RB-104 |
| Banker Style: Dress Like a Professional Without Breaking the Bank | PR-108 |
| Banks Should Market "The Neiman-Marcus Way" | ST-109 |
| Basic Banking Etiquette | PR-109 |
| Basic Banking Products Made Simple | OR-109 |
| Basic Types of Brokerage Investments | ST-121 |
| Be Prepared to Speak | SB-124 |
| Business Style: Dress Like a Professional Without Breaking Your Budget | GN-1P |
| Back to Top | |
| Cash-Handling Basics | TT-110 |
| Checking & Savings Transactions (MTT5 Course 3) | MTT5-103 |
| Close-up On Fraud | BAI BST-103 |
| Coaching I: Improve Employee Performance Through Coaching | SM-114 |
| Coaching II: More Techniques to Improve Employee Performance | SM-116 |
| Coaching: The Supervisor's Critical Role in the Training Process (Members Only) | TM-111/112 |
| Communication Skills | SM-103 |
| Conducting Effective Role Plays | TM-106 |
| Confidentiality: Information Protection (Security Series) | RB-123 |
| CRA: Making a Difference in the Community | EC-125 |
| CRA: What Every Employee Needs to Know | EC-117 |
| Credit: It's in Your Control | CL-107 |
| Crisis Response Kits | WB ES-6 |
| Cross Sell Caper: Case of the Missing Opportunities | ST-119 |
| Cross Servicing: Making Good Things Happen For Your Customers | ST-124 |
| Customer Retention & Service Quality | CS-103 |
| Customer Service is a Contact Sport | CS-118 |
| Customer Service: It's Good Business & It's Everybody's Business | CS-104 |
| Back to Top | |
| Debt Collection By Telephone | SB-112 |
| Delegating Responsibility | SM-108 |
| Detecting Counterfeits (MTT5 Course 8) | MTT5-108 |
| Detecting Leasing Fraud: Don't Let It Happen to Your Company | SB-116 |
| Determining Customers' Needs (Personal Banking Essentials Series) | PB-104 |
| Dress For Success: Your Personal Business Style | PR-111 |
| Back to Top | |
| Eight Roles of the Training Manager | TM-116 |
| Emergencies: Preparing for the Unpredictable | RB-128 |
| Energizing Your Performance | CS-119 |
| Everybody's Somebody's Customer | CS-114 |
| Executive Briefing on Strategic Security Issues (Security Series) | RB-126 |
| Exploring the Basics of Banking | BAI ES-103 |
| Extortion | RB-103 |
| Back to Top | |
| Fair Credit Reporting Act (Federal Financial Privacy Issues Series) | EC-133 |
| Fair Lending: For All Employees | EC-122 |
| Fair Lending: You Make the Difference | EC-135 |
| Federal Financial Privacy Issues (3-Part Series) | EC-132-134 |
| Financial Services: A Value-Added Business | OR-108 |
| 5 Basic Sales Steps for Calling Officers (7-Part Series) | BD-108A/G |
| 5 Creative Training Techniques | TM-109 |
| 5-Star Service Solutions | SB-101 |
| Forgery & Signature Verification (MTT5 Course 7) | MTT5-107 |
| Forgery Quick Reference Card | WB DL-1 |
| Forgery Quick Reference Cards (10 cards) | WB DL-10 |
| 4 Tips to Improve your Presentation Skills | TM-110 |
| 401(k): Your Retirement Plan (The Basics) | SB-111 |
| Fraud (MTT5 Unit 10) | MTT5-110 |
| Fraud: All the Basics (Security Series) | RB-122 |
| Back to Top | |
| Goal Setting | SM-106 |
| Gramm-Leach-Bliley Act (Federal Financial Privacy Issues Series) | EC-132 |
| Back to Top | |
| Handling Cash (MTT5 Course 2) | MTT5-102 |
| How to be a 5-Star Professional | PR-102 |
| How to Better Serve Your Senior Customer | CS-111 |
| How to Handle the Difficult Customer | CS-110 |
| How to Identify Suspicious Activities and Transactions | EC-126R |
| How to Make Time For Training | TM-113 |
| How to Motivate Your People | SM-109 |
| How to Promote Training in Your Institution | TM-102 |
| How to Reduce Loan Documentation Risk | EC-111 |
| How to Successfully Manage Change | SM-115 |
| How to Track Training Results | TM-105 |
| How to Work with Difficult and Diverse People: A Survivor's Guide | CS-117 |
| Back to Top | |
| I Didn't Sign On to Sell! (4-Part Series) | ST-125-128 |
| I Didn't Sign On to Sell! Program 1 | ST-125 |
| I Didn't Sign On to Sell! Program 2 | ST-126 |
| I Didn't Sign On to Sell! Program 3 | ST-127 |
| I Didn't Sign On to Sell! Role-Plays Only | ST-129 |
| Importance of Account Profitability, The | OR-111 |
| Importance of Confidentiality | RB-101 |
| In Control: How to Manage the Angry and Emotional Customer | CS-120 |
| Incentives: How to Make Them Work For You | SM-111 |
| Incorporating the Corporate Culture In Training | TM-115 |
| Interviewing Skills | SM-112 |
| Back to Top | |
| Key Communication Skills for the New Accounts Person | CS-109 |
| Back to Top | |
| Lease Administration Process from Origination to Termination | SB-115 |
| Legal & Compliance Aspects of Deposit Accounts | PB-102 |
| Listening for Success | ST-114 |
| Back to Top | |
| Making the Check-Cashing Decision (MTT5 Course 4) | MTT5-104 |
| Management Perspective on Customer Retention & Service Quality | CS-101 |
| Management Principles for New Women Managers | SM-102 |
| Marketing with a Smile | ST-111 |
| Master Lease and Equipment Schedule (Members Only) | SB-109A |
| Matter of Integrity: An Ethics Program for Bankers, A | BAI ES-104 |
| Modern Teller Training 5 (10-Part Series) | MTT5-100 |
| Money Facts & Features | TT-111R |
| More Basic Banking Etiquette | PR-110 |
| MTT5 Certification Tests, Set of 10 | WB-MTT5-T |
| MTT5 Workbook Set Only | WB MTT5 |
| Back to Top | |
| Negotiable Instruments & Endorsements (2 Parts) | TT-103A/B |
| Back to Top | |
| Open With Care | BAI BST-102 |
| Opening New Accounts: Compliance & Legal Responsibilities for Commercial Accounts | SB-103B |
| Opening New Accounts: Compliance & Legal Responsibilities for Retail Accounts | SB-103A |
| Overview of Key Deposit Regs | EC-130R |
| Overview of Key Lending Regs | EC-128R |
| Back to Top | |
| Payment on Demand | BAI BST-105 |
| Performance Appraisal | SM-110 |
| Personal Banking Essentials (5-Part Series) | PB-100 |
| Preventing Fraud (MTT5 Course 9) | MTT5-109 |
| Preventing New Account Fraud: Customer Identification & Verification | PB-103 |
| Problem Focus vs. Outcome Focus | SM-107 |
| Professionalism in Training | TM-104 |
| Back to Top | |
| Real Selling (5-Part Series) | SB-106 |
| Reg CC: An Overview for All Employees | EC-138 |
| Reg CC Update: For Frontline Employees | EC-121 |
| Reg E: EFT Essentials for All Employees | EC-139 |
| Reg E Rock | SB-108 |
| Rehearsal for Robbery | BAI BST-101 |
| Residential Mortgage Lending Series (3 Parts) | CL-110-112 |
| Residential Mortgage Lending Part 1: Definitions, Loan Types & Lenders | CL-110 |
| Residential Mortgage Lending Part 2: Application through Decision-Making | CL-111 |
| Residential Mortgage Lending Part 3: Closing, Servicing & Secondary Market | CL-112 |
| RESPA: Real Estate Settlement Procedures Act | EC-131 |
| Right to Financial Privacy Act (Federal Financial Privacy Issues Series) | EC-134 |
| Rip-Off | BAI BST-104 |
| Rip-Offs: Preventing Cash-Bashed Scams (Security Series) | RB-124 |
| Robbery: Are You Ready? (Security Series) | RB-121 |
| Robbery: Teller & Management Procedures | RB-102 |
| Robbery: What Every Employee Must Know | RB-127 |
| Back to Top | |
| Safe Deposit Liability & Legal Issues | SB-104 |
| Safe Deposit Procedures: 10 Keys to Improvement | SB-105 |
| Safe Deposit Security | SB-119 |
| Security: Protection & Prevention | RB-107 |
| Selection Interviewing: How to Hire the Right Person for the Job | SM-117 |
| Selling in Banks: A Blueprint for Management (I Didn't Sign On to Sell Series) | ST-128 |
| Sexual Harassment: It's Serious Business | SB-117 |
| Silent Alarm Response | SB-120 |
| Success Through Self-Esteem | TT-108 |
| Successful Customer Service & Sales | PB-105 |
| Supervisory Training: One of the Gang | SM-101 |
| Supplemental Documents & UCC Article 2A | SB-109B |
| Surprise Package | BAI BST-106 |
| Systematic Approach to Conducting Effective Performance Appraisals, A | SM-113 |
| Back to Top | |
| Teamwork, Pride & Professionalism | BD-104 |
| Telephone Receptionist | CS-112 |
| Telephone Skills | CS-107 |
| Teller Computer System and Balancing Out, The (MTT5 Unit 7) | MTT5-107 |
| 10 Training Energizers You Can Bank On | TM-108 |
| 3-Step Formula for Training Design | TM-117 |
| Time Management | SM-104 |
| Today's Professional Teller (MTT5 Unit 1) | MTT5-101 |
| Training Manager: You are the Ultimate Coach | TM-114 |
| Back to Top | |
| Understanding Personal & Business Banking Products | PB-101 |
| Understanding the Check Clearing Process | TT-107 |
| Understanding the Lending Process | OR-106 |
| Unmasking the Forger | DL-101 |
| Back to Top | |
| Ways to Enhance Adult Learning | TM-107 |
| What Do You Do After You Say Hello? | CS-113 |
| What is Check Kiting? | TT-105R |
| Workplace Violence: The Calm Before the Storm | SB-121 |
| Would You Do Business With You? | CS-115 |
| Back to Top | |
| You & Your Customers (MTT5 Unit 10) | MTT5-110 |
| Your Image is On the Line | CS-116 |
| Your Role as a Professional Teller (MTT5 Course 1) | MTT5-101 |
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- Teller Training
- Compliance
- Lending, Credit & New Business
- Security Training
- Personal Banking Essentials
- Customer Service
- Sales Training
- Essentials of Professionalism
- Motivation & Performance
- Management Issues
- Training Management Topics
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COPYRIGHT 2011 | 1ST FINANCIAL TRAINING SERVICES
1515 E. WOODFIELD RD, STE. 345, SCHAUMBURG, IL 60173 | TOLL FREE: (800) 442-8662 | FAX: (847) 969-0521 | EMAIL US