Featured Program
Understanding Personal & Business Banking Products
Today's personal banker must know more than ever before—products, services, legal & compliance issues, documents & disclosures. They must also know how to spot fraud, how to verify identity, how to cross-sell, up-sell, & so much more. As a result of this course, employees will:
- know 9 key responsibilities of the Personal Banker
- understand key confidentiality guidelines
- learn an easy-to-use 6-point system for classifying bank products
- know FDIC insurance guidelines
- understand products & services available to retail customers
- learn about products & services available to business banking customers
Part of our popular Personal Banking Essentials series, this program provides the basic foundation required for all new accounts personnel.
Contact us for more information.
Products: Personal Banking Essentials
| Title | Catalog # |
|---|---|
| Close-up On Fraud | BAI BST-103 |
| Confidentiality: Information Protection (Security Series) | RB-123 |
| Determining Customers' Needs (Personal Banking Essentials Series) | PB-104 |
| Fraud: All the Basics (Security Series) | RB-122 |
| How to Identify Suspicious Activities and Transactions | EC-126R |
| I Didn't Sign On to Sell! (4-Part Series) | ST-125-128 |
| I Didn't Sign On to Sell! Program 1 | ST-125 |
| I Didn't Sign On to Sell! Program 2 | ST-126 |
| I Didn't Sign On to Sell! Program 3 | ST-127 |
| I Didn't Sign On to Sell! Role-Plays Only | ST-129 |
| Importance of Confidentiality | RB-101 |
| In Control: How to Manage the Angry and Emotional Customer | CS-120 |
| Key Communication Skills for the New Accounts Person | CS-109 |
| Legal & Compliance Aspects of Deposit Accounts (Personal Banking Essentials Series) | PB-102 |
| Matter of Integrity: An Ethics Program for Bankers, A | BAI ES-104 |
| Opening New Accounts: Compliance & Legal Responsibilities for Commercial Accounts (Members Only) | SB-103B |
| Opening New Accounts: Compliance & Legal Responsibilities for Retail Accounts (Members Only) | SB-103A |
| Overview of Key Deposit Regs | EC-130R |
| Overview of Key Lending Regs | EC-128R |
| Personal Banking Essentials (5-Part Series) | PB-100 |
| Preventing New Account Fraud: Customer Identification & Verification (Personal Banking Essentials Series) | PB-103 |
| Rip-Offs: Preventing Cash-Bashed Scams (Security Series) | RB-124 |
| Robbery: Are You Ready? (Security Series) | RB-121 |
| Security: Protection & Prevention | RB-107 |
| Selling in Banks: A Blueprint for Management (I Didn't Sign On to Sell Series) | ST-128 |
| Successful Customer Service & Sales (Personal Banking Essentials Series) | PB-105 |
| Understanding Personal & Business Banking Products (Personal Banking Essentials Series) | PB-101 |
| What is Check Kiting? | TT-105R |
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