Made exclusively for financial institutions, our Award-winning video training programs focus on the following subjects:

Teller Training
Compliance
Lending, Credit & New Business
Security: Protection, Prevention & Preparedness
Personal Banking Essentials
Customer Service
Sales Training
Orientation Basics & Essentials of Professionalism
Motivation & Personal Performance Improvement
Management Issues & Empowerment
Members Only
Professional Development for Training Managers

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Our Trainer's Fun Kits and other special awards go to each winner selected at random from the names submitted to the drawing.
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1st Financial will give you $100 towards your volunteer efforts when you sign up to participate in our nationwide charity project Bankers Care & Share.
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These helpful Bank Robbery Kits should be placed at all teller and personal banker locations in each branch.
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1st Financial Training Services has won more than 35 awards from 6 different organizations that honor and recognize outstanding video and training production.
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UNTIL 11/30/08
Are You Red Flag Ready? Buy One, Get One Free Sale

On November 1st, 2008, all financial institutions must be compliant with sections 114 and 315 of the Fair and Accurate Credit Transactions Act of 2003 (FACT Act), otherwise known as Red Flag regulations. To comply, your financial institution must have an identity theft protection program in place. Examiners will check to ensure your frontline staff has received the training they need to help prevent identity theft

Purchase any one of the five programs below and receive a second program from this selection for free. Offer ends on November 30, 2008. These effective, engaging and award-winning video programs will train your frontline staff on how to detect and prevent identity theft and other types of fraud.

Preventing New Account Fraud: Customer ID & Verification
Protect your financial institution and its reputation. Employees must “...make every reasonable effort to determine the true identity” of your customers. Failure to comply can result in lawsuits and heart-breaking financial loss. [24 min.]
Confidentiality: Information Protection
This program features real-life role plays and scenes of the many ways people’s identities are stolen today. Your frontline staff will learn about the effect that ID theft has on the bank and its customers and how they can prevent ID theft from occurring. [23 min.]
Fraud: All the Basics
With this course, your frontline staff will learn how to examine and evaluate ID as well as how to detect the various types of fraud that are perpetrated against financial institutions and their customers. [28 min.]
Preventing Fraud
With engaging role plays and several quizzes, activities and a final exam, this teller training course prepares your employees to face a variety of fraud and identity theft situations. Includes a 76-page workbook. [20 min.]
Executive Briefing on Strategic Security Issues
Industry expert William F. Gearin, former BAI Security Commission Chairman, applies his 40+ years in law enforcement and bank security to provide insight and strategic guidance for top management. This program is designed to be presented in a roundtable format—at one board meeting or over several board sessions. [55 min.]

For more information, contact your friendly, helpful Training Support Manager at 800.442.8662 or by email.

UNTIL 11/30/08:
Save 37% on New 7th Edition Robbery Kit

Now in it's 7th Edition, the Bank Robbery Kit remains the industry's best and is an essential security tool for all bank employees. These helpful kits should be placed at all teller windows as well as key locations on the banking floor.

Make sure every employee at your financial institution knows what to do before, during and after a robbery. Each Bank Robbery Kit contains 17 cards that give employees step-by-step instructions to follow in the event of a robbery.

Take advantage of the special new release sale. Buy your Bank Robbery Kits by 11/30/08 to save 37% off of the the regular sales price. Save even more with multiple kit discounts that start with as few as 25 kits. NOTE: First come, first served.; shipments will be made in the order they are received.

Popular with Banks, Credit Unions and Police Departments Nationwide
The Bank Robbery Kit is purchased by banks, credit unions and police departments across the country. "This is the best robbery identification card I've ever seen," said an East coast police detective, regarding the Robbery Description Forms provided in each kit. Each kit includes:

PRE-ROBBERY PREPARATION CARDS
— Instructions
— Your Personal Security Checklist

POST-ROBBERY ACTION CARDS
— Action Step #1: Emergency Contacts
— Action Step #2: Secure the Premises
— Action Step #3: Crime Scene Control
— Action Step #4: People Management—For Management
— Action Step #5: Evidence & Information—For Management
— Emergency Closing Signs (2)

POST-ROBBERY RECOVERY CARD
— The Day After the Robbery—For Management

EVIDENCE TOOLS
— NEW: Bait Money Record
— Identifiable Items Aid
— Weapon Identification Aid
— Robbery Description Form (3)

BONUS CARD
— NEW: Cash Withdrawal Alert Form

Recently updated and released in September 2008, the kits feature a new user-friendly design featuring easy-to-identify icons, expanded and updated content and new bank money record and cash withdrawal alert cards. For more information, contact your friendly, helpful Training Support Manager at 800.442.8662 or use our online form

TIME IS RUNNING OUT :
Lock in on Low 2008 Membership Prices Now

Now’s the time to lock in your membership at 2008 prices —whether you’re a long-time Library Member or you’re considering a membership for the first time. With the new year comes an increase in membership prices. For the best value, sign up for 3 years—that guarantees your price will not increase during the term of your membership.

Membership: Best Value Training
Membership plans give you the biggest bang for your buck. You get unlimited, on-demand access to more than 130 award-winning training programs made exclusively for financial institutions. You'll also get first access to new releases. Choose from a wide variety of plans designed to meet your budget —whether you have 5 employees or 5,000 employees.

The Perks of Membership
Along with unlimited access to more than 130 programs, you'll also get:

FREE tests, quizzes & support material with 95% of our programs—all designed to help you document & report training results
FREE use of our unique videos for you—the Training Manager. Use as many videos as you like—keep them as long as you like
FREE assistance to help you plan & present your training
FREE Curriculum Guides to make training easier, more organized
FREE use of Members-Only video programs—programs acquired from other training resources just for you
FREE training games & more on special Members-Only web site
20% Members-Only discount on purchases
Unparalleled professional service to assist you with every facet of your training. More than 90% of our members rate our service as exceptional

For more information, contact your friendly, helpful Training Support Manager at 800.442.8662 or use our online form

Click on the links below to preview our training programs. Or visit the Screening Room to choose from even more online preview clips. Or visit our YouTube channel.

MTT5 Preview:
An Introduction
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MTT5 Preview:
Course 4: Making the Check-Cashing Decision
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